Order FAQs

What if my make a mistake in my order?
No problem! Please visit the Contact us page here. From this page, you can submit a message to us, please provide your order number with your requests like...
Wed, 15 Apr, 2020 at 2:35 AM
Why isn’t my coupon code working?
Make sure the coupon you're trying to use has not expired, and that you're applying it to non-sale items only. During a site-wide sale, no further...
Sat, 4 Apr, 2020 at 1:29 AM
Where's my refund?
PayPal refunds will be instantly credited back to the PayPal account used for the original payment, but credit card refunds can take up to one billing cycle...
Sat, 4 Apr, 2020 at 1:31 AM
What is the return/exchange policy?
Items purchased from artists on the Pofily are custom made and printed just for you. Returns cannot be offered unless the item is defective. If something y...
Wed, 6 May, 2020 at 8:42 AM
Something I ordered is defective.
If something you received is defective please contact us with a picture of the damaged item and we'll do what we can to make it right! We never ask ...
Sat, 4 Apr, 2020 at 1:34 AM
Coronavirus (COVID-19)
Is Pofily still fulfilling orders? With the safety of our employees & customers top of mind, our goal is to keep our service running without any int...
Wed, 15 Apr, 2020 at 2:06 AM